We understand mistakes can happen. While tickets are not refundable, they are transferable to either other persons or other days at the same event. They are not transferable to any other event than the original purchase.
If your event is more than 2 weeks away, email us during business hours to request the correct day. We can exchange for you as a one-time courtesy. Please note this can take several days, depending on multiple factors/time of season. Please allow us time to get to all these requests during peak times and refrain from multiple requests for the same order.
If your event is fast approaching and less than 2 weeks away, it is likely your change request via email will go unanswered while we prep, travel, and build the arena. If this is you... please do NOT email inside this window. Instead:
1. Don't worry...The number one rule here is to have FUN, so we'll help you get sorted.
2. Bring your order information to the Box Office when you arrive.
3. Check in as normal with any Legacy staff member on the door where scanning and collection for pre-ordered tickets is happening. Give them your details and ask them to swap out your session, and they will be happy to help you do so. This voids your original order and exchanges for the day you request.
Tickets can only be accessed once, so swapping to Sunday access is not possible if you've already used Saturday. Unused Saturday tickets are still eligible for Sunday exchanges.
IMPORTANT: Used, lost, stolen, or left behind wristbands are not refundable or replaceable, so treat it like cash. Replacement fees apply to all lost wristbands at full price. See the Box Office.
This should solve it for you! We wish you the very best time at the competition... see you soon!