Missing emails can happen for a number of reasons: typos, spam filters or simply get blocked (gmail, hotmail, etc). But don't worry! This is Legacy and we will help you. 

First, check your inbox and junk folders.

If you don't see it AND your event is more than 2 weeks away, we can likely re-send your ticket to you via the email you provided on the order. 

However, outside of that critical 2 week window, we cannot honour those requests during our prep, travel, or load in days while we build the arenas. Still, Don't worry! The Legacy "No Panic Policy" always applies and we will still help you when you arrive. Keep reading if this is you:

As long as you can see that the money left your account, you know the transaction was successful. If that's the case, simply find us wherever we are scanning for wristbands or at the Box Office of the venue when you arrive. We can look your transaction up when you're with us and ensure you get what you ordered.

That's it! Have a wonderful time and we thank you so very much for joining us at Legacy this season! It's our honour to serve you. Don't forget the number one rule: Have FUN!

It's a family show at Legacy and EVERYONE is welcome!  

Under 5 tickets are free and just need to be collected with the child at the door. There is no need to purchase anything or do anything in advance. We'll see you there... Have a GREAT time!

QR code not visible? Don't worry~ Here are a few things we can guide you with to help put your mind at ease:

First, email platforms like Outlook, Gmail, Yahoo, etc often have default settings that may impact your ability to fully see your QR code on your ticket email. If your barcode is not visible to you in entirety, look for an option in your email provider to 'display images' or "show all images" of the email, as they may be hidden. 

And finally, the most important thing to remember is: At Legacy, we have a “No-Panic” Policy :) If you have the email even without a scannable code and/or proof of payment (PayPal or BACS screenshot or your email with order number), we have multiple mechanisms to manually check you in even when we can’t scan. We got you :)

We wish you tons of happy memory building, good luck to your teams, and so much FUN!

If you have purchased for multiple people in one transaction, but you plan to arrive separately, that's fine. We can check you in separately when you scan in, so your QR code will remain active until the last person in your group arrives.

We understand mistakes can happen. While tickets are not refundable, they are transferable to either other persons or other days at the same event. They are not transferable to any other event than the original purchase.

If your event is more than 2 weeks away, email us during business hours to request the correct day. We can exchange for you as a one-time courtesy. Please note this can take several days, depending on multiple factors/time of season. Please allow us time to get to all these requests during peak times and refrain from multiple requests for the same order.

If your event is fast approaching and less than 2 weeks away, it is likely your change request via email will go unanswered while we prep, travel, and build the arena. If this is you... please do NOT email inside this window. Instead:

1. Don't worry...The number one rule here is to have FUN, so we'll help you get sorted.

2. Bring your order information to the Box Office when you arrive. 

3. Check in as normal with any Legacy staff member on the door where scanning and collection for pre-ordered tickets is happening. Give them your details and ask them to swap out your session, and they will be happy to help you do so. This voids your original order and exchanges for the day you request.

Tickets can only be accessed once, so swapping to Sunday access is not possible if you've already used Saturday. Unused Saturday tickets are still eligible for Sunday exchanges.

IMPORTANT: Used, lost, stolen, or left behind wristbands are not refundable or replaceable, so treat it like cash. Replacement fees apply to all lost wristbands at full price. See the Box Office.

This should solve it for you! We wish you the very best time at the competition... see you soon!

Per policy, spectator tickets are non-refundable. This policy is firm and applies to all, but it is easy for you to transfer them or sell them to someone else attending the event. 

To transfer or sell, simply locate your ticket email and click "View Your Ticket" from the email. This will open your ticket with the QR code. Simply click on the blue button that says "Update Ticket Details." You'll need to enter the email address for the person you are selling/transferring to. Updating the email or phone will generate a new ticket and send the ticket email / SMS to the new recipient. This will render your original ticket invalid, so be certain you wish to initiate the transfer before you click. 

We'll miss seeing you there, and wish you all the best.