We understand mistakes can happen. While tickets are not refundable, they are transferable to either other persons or other days at the same event. They are not transferable to any other event than the original purchase.
If you've realized the mistake in time, we can adjust in advance. For events more than 2 weeks away, simply email us with your ticket info and change request.
If your event is fast approaching and less than 2 weeks away, it is likely your email request will go unanswered while we prep, travel, and build the arena. If this is you... please do NOT email inside this window. Instead:
1. Don't worry...The number one rule here is to have FUN, so we'll help you get sorted.
2. Bring your order information to the Box Office when you arrive.
3. Check in as normal with any Legacy staff member on the door where scanning and collection for pre-ordered tickets is happening. Give them your details and ask them to swap out your session, and they will be happy to help you do so. This voids your original order and exchanges for the day you request.
Tickets can only be accessed once, so swapping to Sunday access is not possible if you've already used Saturday. Unused Saturday tickets are still eligible for Sunday exchanges.
*** If you pre-ordered in a group team order from your coach, let them distribute your original (wrong) wristband to you. Then, take that un-used and un-damaged wristband to the Legacy staff at the Box Office and ask them to exchange it for your intended session/day.
IMPORTANT: Used, lost, stolen, or left behind wristbands are not refundable or replaceable, so treat it like cash. Replacement fees apply to all lost wristbands.
This should solve it for you! We wish you the very best time at the competition... see you soon!