We can't wait to see you at one of our events soon!
I never received my email after I purchased. What do I do?
Missing emails can happen for a number of reasons. Especially with hotmail and gmail accounts, they can vanish into spam filters or simply get blocked. But don't worry! This is Legacy and we will help you.
First, check your inbox and all filters by searching the subject line containing: Your Legacy Cheer and Dance Order Receipt
If you don't see it AND your event is more than 2 weeks away, we can likely re-send your barcoded ticket to you via the email you provided on the order. Just email your request to us and allow up to 48 business hours.
However, outside of that critical 2 week window, we cannot honour those requests during our prep, travel, or load in days while we build the arenas. We simply will not have the capacity to reply at those times, so we thank you for not flooding our inboxes in the near-event days... but still, the Legacy "No Panic Policy" always applies and we will still help you when you arrive. Keep reading if this is you:
As long as you can see that the money left your account, you know the transaction was successful. If that's the case, your PayPal receipt is a good back up for you. We can look you up manually with that to ensure you get in with your alternate proof of purchase.
If you find one or more versions of your barcoded emails later on, either one will work, but it can only be scanned for a one-time use, of course.
That's it! Have a wonderful time and we thank you so very much for joining us at Legacy this season! It's our honour to serve you. Don't forget the number one rule: Have FUN!
My Child is Under 5 yrs. Do they need a ticket?
It's a family show at Legacy and EVERYONE is welcome!
Under 5 tickets are free and just need to be collected with the child at the door. There is no need to purchase anything or do anything in advance. We'll see you there... Have a GREAT time!
I have my ticket email, but the barcode is not displaying on my phone. Help!
Barcode not visible? Here are a few things we can guide you with to help put your mind at ease:
First, email platforms like Outlook, Gmail, Yahoo, etc often have default settings that may impact your ability to fully see your barcode at the bottom of your ticket email. If your barcode is not visible to you in entirety, look for an option in your email provider to 'display images' or "show all images" of the email, as they may be hidden.
And finally, the most important thing to remember is: At Legacy, we have a “No-Panic” Policy :) If you have the email even without a scannable barcode and/or proof of payment (PayPal or BACS screenshot or your email with order number), we have multiple mechanisms to manually check you in even when we can’t scan your barcode. We got you :)
We wish you tons of happy memory building, good luck to your teams, and so much FUN!
I bought several tickets, but we are not arriving together. What do we do?
If you have purchased for multiple people in one transaction, but you plan to arrive separately, that's fine.
Each ticket = 1 Designated Wristband on the day. For orders of 5 or fewer tickets, we ask that you receive them all and work with your group when they arrive to arrange for you to bring them to the door. Your wristband allows exit and re-entry of the venue as needed.
For orders of 6 or more that are NOT team orders, simply let the Legacy staff know when you check in and they can place the remaining wristbands for your order at the desk with the designated names of your later arrivals.
I bought the wrong day. Can I change it?
We understand mistakes can happen. While tickets are not refundable, they are transferable to either other persons or other days at the same event. They are not transferable to any other event than the original purchase.
If you've realized the mistake in time, we can adjust in advance. For events more than 2 weeks away, simply email us with your ticket info and change request.
If your event is fast approaching and less than 2 weeks away, it is likely your email request will go unanswered while we prep, travel, and build the arena. If this is you... please do NOT email inside this window. Instead:
1. Don't worry...The number one rule here is to have FUN, so we'll help you get sorted.
2. Bring your order information to the Box Office when you arrive.
3. Check in as normal with any Legacy staff member on the door where scanning and collection for pre-ordered tickets is happening. Give them your details and ask them to swap out your session, and they will be happy to help you do so. This voids your original order and exchanges for the day you request.
Tickets can only be accessed once, so swapping to Sunday access is not possible if you've already used Saturday. Unused Saturday tickets are still eligible for Sunday exchanges.
*** If you pre-ordered in a group team order from your coach, let them distribute your original (wrong) wristband to you. Then, take that un-used and un-damaged wristband to the Legacy staff at the Box Office and ask them to exchange it for your intended session/day.
IMPORTANT: Used, lost, stolen, or left behind wristbands are not refundable or replaceable, so treat it like cash. Replacement fees apply to all lost wristbands.
This should solve it for you! We wish you the very best time at the competition... see you soon!
My tickets are fine, but I need the schedule.
Detailed Competition Schedules can be found via the relevant Event Page, approximately 2 weeks prior to each event. Prior to that, ask your coach who will best be able to assist you.
I still have a ticket question. Where do I email?
If you've read the FAQ's and you still have a question we have not yet addressed here, just email us! [email protected]
This is by far the fastest way to reach us.
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