Note this applies to ticket orders purchased directly via our Web Store – these orders are considered “individual” even if there is more than 1 ticket on the order.

Spectator tickets are available for purchase from our Web Store up until online sales close, which is usually about a week prior to the event. After this time, the only way to purchase spectator tickets will be on-the-door, subject to availability.

Purchased tickets are delivered via email immediately upon completion of the transaction. Please check your email and keep that email safe! If you do not receive the email confirmation, please email [email protected] for assistance.

If your email is received but the email is in any way not appearing correctly (e.g. barcode/QR code not showing, etc) please DO NOT contact Legacy – provided you have the email confirming ticket purchase and/or a Paypal receipt, this will be adequate and we can look you up in our system.

In order to access the Event, you will need to collect a wristband on arrival at the venue. You should show your ticket (either on your device or printed) to Legacy Event Staff in the Box Office or outside the main entrance and they will record your collection and issue you the relevant wristbands.

Please note that ticket orders of multiple tickets must be collected in one go. We cannot ‘hold’ tickets for other members of your group to collect later. If your group are arriving separately, you will need to make your own arrangements for the first person to distribute the issued wristbands accordingly.

One of the beautiful benefits of competing at Legacy Cheer and Dance is that we invest in world class venues with plenty of seating… so athletes do NOT need to purchase spectator tickets on their non-compete days.

At Legacy Cheer and Dance, athletes get in all weekend and do not need to purchase a spectator ticket if they wish to attend on their non-compete day.

However, wristbands must remain on their wrist all weekend and may not be tampered with in any way. Wristbands that are torn, damaged or taped back on will not be accepted for entry. Replacement wristbands will incur a fee at the cost of on-the-door spectator entry prices.

NOTE: This policy is subject to change at any point during the season, as per venue requirements.

When ticket sales are open, group orders may be placed HERE.

Group ticket orders must be received and paid in full prior to the pre-order deadline. These orders can only be made by the Programme Representative and should be placed as one single order.

Group ticket orders trigger an option/recommendation to issue payment by BACS. We appreciate teams with group orders paying in this fashion instead of via PayPal to ease the tracking systems and fees. Thank you in advance.

By default, group order wristbands will be posted to the programme contact along with their athlete and coach passes for the event. These will be posted to the address nominated in RegChamp - see here for details on how to check this and amend it. If you wish to instead have these collected from Box Office at the event, please email us and let us know. 

Note that only Group Orders are eligible for postage. We cannot post individual spectator wristbands.

Deadline: You must complete your Group Order (+ Postage order, if applicable) by the deadline, which varies per event. Please check the relevant Coach Info Page (link in RegChamp) for your events deadline date. 

By default, group order wristbands will be posted to the programme contact along with their athlete and coach passes for the event. These will be posted to the address nominated in RegChamp - see here for details on how to check this and amend it. If you wish to instead have these collected from Box Office at the event, please email us and let us know. 

Group tickets may be ordered HERE.

Deadline: You must complete your Group Order (+ Postage order, if applicable) by the deadline, which varies per event. Please check the relevant Coach Info Page (link in RegChamp) for your events deadline date. 

Changes to Group Ticket orders are not possible.

If you have ordered too many tickets, you can sell these privately and make your own arrangements to pass the wristband to the purchaser via your own methods – Legacy will not get involved in this process and we do not issue refunds.

If you have not ordered enough tickets, you should ask your guests to buy individual tickets, via our online Legacy Shop prior to them closing. Online sales close a week prior to the event. If you had a Frequent Flyer discount applied to your Group Order, these discounts are no longer eligible for those who did not submit into the first team order.

If you have ordered the wrong tickets (e.g. Saturday instead of Sunday), you should issue the incorrect wristbands to the individual spectators, but ask them to NOT attach it. If they bring an un-used, un-attached wristband to Legacy staff in the Ticketing Office, they will exchange the incorrect wristband for the correct one.

Note that used, damaged, lost, stolen, or left behind wristbands are not refundable nor replaceable, so treat it like cash.

If you have purchased a ticket for the wrong day – don’t worry! As each spectator ticket order can only be collected one time, we can easily facilitate you swapping your tickets with ease.

If you purchased Sunday but need Saturday tickets – just show up on Saturday and tell the Legacy Staff at Box Office that you want to exchange your tickets. They will issue you Saturday wristbands and mark the order as collected, so that no further wristbands can be issued, even on Sunday.

If you purchased Saturday but need Sunday tickets – just show up on Sunday and provided the order has not been marked as collected, then Legacy Staff will be able to see that the ticket is still valid and will therefore issue you with Sunday wristbands.

You do not need to contact Legacy in advance to arrange these swaps – just show up on the correct day with confirmation of your purchase and we will assist you on site.

Spectator tickets purchased online are non-refundable.

However, you may transfer your purchased ticket order to someone else attending the same event. To do so, simply forward your original ticket order confirmation email to the person you wish to transfer the ticket(s) to and CC: [email protected] so we have the details. They will then be able to use your entry ticket details to collect the wristband(s) at the door. Any exchange of money for the tickets is up to you both to arrange privately.

Note that you cannot transfer part of an order – if you forward the email confirmation to someone else, they will be eligible to collect the whole order. Each ticket order can only be collected one time. Once a ticket order has been collected, it is digitally marked in our system and no further wristbands will be issued for that order.

Ticket barcodes/QR codes are only able to be scanned once.

If your Programme is eligible for discounts on Spectator tickets, via the Frequent Flyer discount programme, simply place your order as normal, then email us at [email protected] and ask us to apply your discount. We will send you an updated invoice to pay from that reflects the discount you have earned on tickets.

The barcoded email/ticket only enables you to collect all wristbands in the order at one time. It is not possible to scan the barcode multiple times, nor can our staff ‘hold’ wristbands for attendees arriving later. So, the person(s) arriving first in your party should have the email/barcode and then make personal arrangements to distribute the rest of the wristbands to the rest of their party.

If your party are all arriving separately and you do not wish to co-ordinate in this way, we strongly recommend each party members purchases their ticket individually.

Athletes' Carers

Legacy allows free carer tickets on a 1-1 basis for all athletes in need who are competing on CheerAbilities, DanceAbilities, and/or Adaptive Abilities teams. Legacy will automatically coordinate with your coach for these allocated tickets. Other members of your party beyond the carer will need to purchase their own tickets. 

If your athlete requires additional support full time throughout the duration of the day in which you may not depart from the athlete’s immediate presence, but they are NOT competing on a CheerAbilities, DanceAbilities, or Adaptive Abilities team, we will still work with you to determine if you meet criteria for elevated access to areas not otherwise available for spectators.  If you believe you meet these criteria and need additional access in the venue to always remain with hearing/seeing distance of your athlete, we can coordinate with you and your Coach for this access as a carer, free of charge. 

If your athlete requires or prefers you to be in the building, but you do not need to always remain side-by-side with them, your regular spectator ticket will suffice, since you will be attending the event anyway. Of course, if there is any emergency, the security team and Legacy staff will always allow you to reach your athlete as needed in that instance without delay. 

Spectators' Carers

If you are attending a Legacy event as a carer for a spectator who would otherwise be restricted from attending the event without you, and your sole reason for attending is to assist this person, we offer a discounted spectator ticket for this type of carer on the door.

Please see our policy and required documentation below. 

Legacy Cheer and Dance: Essential Companion (Carer) Ticket Policy 

This policy outlines the criteria and requires documentation for customers seeking a free Essential Companion (often referred to as a 'Carer') ticket when attending Legacy Cheer and Dance events. This policy is designed to ensure equitable access for all customers who require assistance to attend our events.

Legacy Cheer and Dance offer one complimentary ticket for an Essential Companion/Carer to any customer who requires the assistance of another person to attend our events and is unable to do so safely without that assistance. The Essential Companion/Carer must be capable of and willing to provide the support required throughout the event.

1. Eligibility and Required Proof

To be eligible for a free Essential Companion/Carer ticket, the customer must provide one of the following valid forms of documentation. All documentation must be current (issued within the last 12 months) or clearly show indefinite entitlement. 

A. Recognised Access Scheme Cards 

• The Access Card (Nimbus Card) featuring the +1 symbol.
• A National Carer's Card issued by a recognised local authority or support organisation. 

B. Disability Benefit Entitlement Letters 

• Personal Independence Payment (PIP) letter, showing receipt of the Daily Living Component.
• Disability Living Allowance (DLA) letter, showing receipt of the High/Middle Rate Care or Mobility Component.
• Attendance Allowance (AA) letter of award.
• Letter of award for Carer's Allowance (confirming the person accompanying the customer is a recognised carer). 

C. Medical/Official Documentation 

• A recent (within 12 months) letter from a GP, Consultant, or Occupational Therapist confirming the need for a full-time, one-to-one assistant to attend the event.
• A valid Certificate of Visual Impairment (CVI) or other official sight impairment certification.
• Note: Customers you may redact financial information from any benefit documentation. We advise you to bring copies or clear photographs of their documentation, not the originals.

2. Ticket Collection and Payment Procedure (On the Day) 

This procedure replaces any standard online booking of Essential Companion/Carer tickets and requires you the customer and your Essential Companion/Carer to attend the Box Office together.

Attendance Required: The individual requiring the care (the Ticket Holder) must attend the Legacy Cheer and Dance Box Office in person with their Essential Companion/Carer on the day of the event.

Payment: The Ticket Holder will purchase their own event ticket at the Early Price rate (the lowest advertised ticket fee, regardless of the current price tier, you will not be expected to pay the on the door rate).

Collection: Upon showing valid proof of eligibility (as listed in Section 3) to the Box Office staff, the Ticket Holder will be issued one complimentary Essential Companion/Carer ticket.

Entry: Both the Ticket Holder and the Essential Companion/Carer must enter the event together.

3. Documents NOT Accepted 

The following documents are not accepted as stand-alone proof of eligibility for a free Essential Companion/Carer ticket:

• A Blue Badge.
• Proof of temporary conditions (e.g., broken limbs) that do not necessitate long-term assistance.
• Outdated or expired medical letters/benefit statements.

4. Review and Contact  

This policy is subject to annual review. For general enquiries regarding accessibility, please contact us.

Wristbands should be treated like cash! If you lose or damage your wristband, we cannot replace it for you. You may purchase a new Spectator ticket (subject to availability) in order to get a new wristband.

Please note that payments, deadlines, and all associated policies related to Group Spectator Ticket purchases are considered transactions (and thus a contractual relationship between) between Legacy Cheer and Dance and the Programme Owner, Head Coach, or Appointed Representative. Legacy Cheer and Dance cannot, therefore, enter into any negotiations regarding fees, discounts, credits or refunds from anyone other than the Programme/Gym representative with whom we have a business contract. Likewise, any credits issued must be appointed to the individual/organisation who made the initial payment, and any refunds returned back to the original form of payment made. Individuals/Parents wanting to discuss fees/discounts/credits/refunds should approach their Programme/Gym representative directly and not Legacy Cheer and Dance.

Our returns policy enables you to a refund or exchange under certain conditions for an item bought online or at an event with a valid receipt document within 14 days of delivery of the item.

If you have changed your mind about keeping your purchase, please return it in its ORIGINAL AND UNUSED CONDITION with proof of purchase and we will exchange or refund it accordingly. If an item has been worn or washed, it is no longer considered to be in its original condition and if returned to us, we will be unable to refund the order or reimburse any postage costs.

It is rare, but it is possible. In the unlikely event that you have received an item that is faulty, please first accept our apologies and then simply get in touch with our Customer Services at [email protected] who will be able to assist you.

In Person: Returns and exchanges are welcome at any of our events at the merchandise stall, even if you originally purchased online. If you return your order at an event (within proper criteria and condition), we will process your refund immediately via your original form of payment. You must have a receipt for cash refunds.

Given the time frame of events, it is possible that you may be outside of the normal allotted return/exchange time frame of 14 days if you wait to return or exchange at an event. If that is likely, please contact us via email within the 14 day time frame to inform us and bring a copy of the email to the merchandise stall as proof. If you fail to make contact within the 14 day time frame, we will be unable to refund or exchange the order.

Via Post: Outside of events you can return the item by posting it to us, please contact our Customer services at [email protected] for details.

Please Note: Depending on the reason for returning, we may be unable to reimburse the postage costs. In most exchange cases, we must receive the item you wish to exchange prior to issuing a new one.

Exchanges

To exchange an item, you may opt for one of two methods; you can visit our merchandise stand at any of our events, where you will be able to exchange your order on the spot. This is subject to availability and also subject to the conditions outlined above in Our Returns Policy. Alternatively, simply return the unwanted item following our postal returns procedure and place a new order online for the product you would like. (Your refund may take up to 14 days, but is usually much faster than that). This is subject to availability and also subject to the conditions outlined above in Our Returns Policy.